Shipping Policy

THE SLIMPROSYSTEMS® JOURNEY

At Slimprosystems®, we believe that thoughtfully developed body-care products deserve equally thoughtful delivery.

Quality is not only about carefully selected ingredients, comfortable textures and reliable packaging—it is also about ensuring that your products arrive safely, securely and ready to become part of your everyday skincare routine.

This Shipping Policy explains how Slimprosystems® processes, ships and delivers body-care products to customers in Australia and other eligible destinations.

Our Fulfilment Philosophy: Reliable Delivery for Everyday Body Care

Slimprosystems® is a modern direct-to-consumer body-care brand inspired by Australian lifestyles and everyday skincare needs.

To support consistent quality, accessible pricing and dependable delivery, we work with trusted manufacturing, fulfilment and logistics partners experienced in handling skincare and personal-care products.

By shipping through our carefully selected fulfilment network, we are able to:

Maintain Product Quality

Every Slimprosystems® product is inspected and securely packaged before shipment to help protect its container, pump, lid, seal and formula during transit.

Keep Pricing Fair and Transparent

A streamlined supply chain helps reduce unnecessary retail markups and allows us to provide greater value directly to our customers.

Reduce Excess Handling and Waste

Efficient fulfilment routes and protective packaging help minimise unnecessary warehouse transfers, reduce the risk of damage and limit excessive packaging wherever practical.

We appreciate your patience while we carefully prepare and deliver products designed to support smoother, softer and more comfortable-looking skin.

1. Order Processing Time and Shipping Fee

Every Slimprosystems® order is carefully prepared and checked before dispatch.

Order Processing Time

  • Standard processing: 2–4 business days

  • Peak promotional periods and public holidays: up to 5 business days

Business days generally exclude weekends and public holidays.

Shipping Fee

  • Flat shipping fee: AU$4.99 per order

  • No hidden handling or packaging charges

Any available free-shipping promotion will be clearly displayed on the product page or during checkout.

2. Estimated Delivery Times

Slimprosystems® ships through a global fulfilment and delivery network. Estimated delivery times vary depending on the destination.

Destination Estimated Delivery Time
Australia 8–14 business days
New Zealand 10–16 business days
United States 10–15 business days
Canada and the United Kingdom 11–16 business days
Other Eligible Destinations 15–20 business days

These delivery periods are estimates only and begin after the order has been processed and dispatched.

Delivery may occasionally take longer due to:

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Severe weather

  • Remote-area delivery

  • High seasonal order volumes

  • Incorrect or incomplete address information

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details when available.

Tracking Information

  • Tracking may take 1–3 business days to become active after dispatch.

  • International tracking may not update every day.

  • Some parcels may be transferred between international and local delivery partners.

  • The final delivery may be completed by a local postal or courier service.

A temporary pause in tracking does not necessarily mean that the parcel has stopped moving. It may still be progressing through the logistics network.

4. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, goods and services taxes or local processing fees.

Unless otherwise stated at checkout, international orders are shipped on a Delivered Duty Unpaid basis. This means that any applicable customs charges or local import fees are the responsibility of the customer.

Slimprosystems® cannot control or predict charges applied by customs authorities and is not responsible for delays caused by customs inspections or clearance procedures.

Australian customers will see applicable charges presented during checkout where required.

5. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

  • Recipient name

  • Street address

  • Apartment or unit number

  • Suburb or city

  • State or territory

  • Postcode

  • Country

  • Telephone number

Slimprosystems® is not responsible for delays, failed deliveries, returned parcels or additional delivery costs caused by incorrect, incomplete or outdated information supplied by the customer.

6. Order Changes and Cancellations

To support efficient fulfilment, orders may begin processing shortly after they are placed.

  • Changes or cancellations must be requested within 12 hours of purchase.

  • Once an order has entered processing, fulfilment or shipment, it may no longer be possible to modify or cancel it.

  • Slimprosystems® cannot guarantee that a request will be completed before dispatch.

Please contact customer support as soon as possible if you need assistance with an order.

7. Split Shipments

In some cases, products from the same order may be shipped separately due to stock availability, packaging requirements or fulfilment locations.

When this occurs:

  • You will not be charged an additional shipping fee.

  • Separate tracking numbers may be provided.

  • Parcels may arrive on different days.

A partially delivered order does not necessarily mean that an item is missing. Please review all available tracking information before contacting customer support.

8. Lost, Delayed or Damaged Orders

Your satisfaction is important to Slimprosystems®.

Damaged Products

If a product arrives damaged, leaking, broken or otherwise unusable, please contact us within 72 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the internal and external packaging

  • A photograph of the shipping label

After reviewing the information, we may arrange an appropriate replacement, refund or other remedy in accordance with our Return & Refund Policy and applicable consumer law.

Please retain the product and all packaging until your request has been resolved.

Lost Parcels

If the delivery carrier confirms that a parcel has been lost in transit, Slimprosystems® will review the shipment and may provide a replacement at no additional cost.

A parcel is not considered lost solely because tracking has temporarily stopped updating. We may ask customers to allow additional delivery time or contact the local carrier before a lost-parcel claim is approved.

Marked as Delivered but Not Received

When tracking shows that a parcel has been delivered but it cannot be located, please:

  1. Check around the delivery location.

  2. Ask household members, neighbours or building management.

  3. Review any safe-drop location or delivery notice.

  4. Contact the local carrier for delivery confirmation.

If the parcel remains missing, contact Slimprosystems® customer support for assistance.

9. Unclaimed and Returned Parcels

Parcels may be returned to the sender because of:

  • An incorrect or incomplete address

  • Repeated unsuccessful delivery attempts

  • Failure to collect the parcel

  • Refusal to pay applicable customs charges

  • Refusal of delivery

If a parcel is returned, Slimprosystems® will review the situation and contact the customer regarding available options.

Additional shipping costs may apply when redelivery is requested for reasons caused by inaccurate address information or failure to collect the parcel.

10. Product Packaging and Transit Conditions

Slimprosystems® body-care products are packed to help protect them during ordinary shipping and handling.

However, temporary changes in texture or consistency may occur when skincare products are exposed to unusually hot or cold temperatures during transit. Allow the product to return to normal room temperature before use.

Do not use a product if:

  • The safety seal is broken unexpectedly

  • The container is severely damaged

  • The product has leaked extensively

  • The formula appears contaminated

  • The product has an unusual odour or appearance

Contact customer support before discarding the product or packaging.

11. Need Assistance?

For questions about shipping, tracking or delivery, please contact:

Email: service@slimprosystems.com

To help us assist you efficiently, include your order number and a clear description of your enquiry.

The Slimprosystems® Promise

We are committed to delivering thoughtfully developed body-care products safely and reliably.

From hydrating cleansers and lightweight serums to nourishing creams and intensive balms, every order is prepared with care and designed to support a comfortable everyday skincare routine.

Slimprosystems® — Thoughtful body care, delivered to your door.