Privacy policy

Slimprosystems® Privacy Policy

At Slimprosystems®, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect and disclose your personal information when you visit, interact with or make a purchase from our website.

1. Information We Collect

We collect information necessary to provide a secure and convenient shopping experience, process orders and improve our Services.

Information You Provide

When you:

  • Place an order

  • Create an account

  • Subscribe to emails or marketing communications

  • Contact customer support

  • Submit a review or enquiry

We may collect information including:

  • Full name

  • Email address

  • Telephone number

  • Shipping and billing addresses

  • Order and purchase details

  • Payment-related information

  • Account login information

  • Communications sent to customer support

Information Collected Automatically

When you browse or use our website, we may automatically collect:

  • IP address

  • Device type and operating system

  • Browser type and settings

  • Pages viewed and time spent on the website

  • Referring website or advertisement

  • Shopping cart and checkout activity

  • Cookie identifiers and similar tracking data

2. How We Use Your Information

Slimprosystems® may use the information collected for the following purposes:

Order Fulfilment

To:

  • Process and verify payments

  • Confirm and manage orders

  • Arrange shipping and delivery

  • Send order confirmations and tracking updates

  • Handle returns, refunds and customer support requests

Customer Experience

To:

  • Operate and improve our website

  • Personalise your shopping experience

  • Recommend relevant products

  • Analyse website performance

  • Improve our body-care products and Services

Communication

To:

  • Respond to questions and enquiries

  • Provide important order or account updates

  • Send promotional emails, offers or product news where you have consented

  • Request product reviews or customer feedback

Security and Fraud Prevention

To:

  • Detect fraudulent transactions

  • Prevent unauthorised access or abuse

  • Protect our customers, website and business

  • Comply with legal and regulatory obligations

3. Data Protection and Security

Slimprosystems® uses reasonable administrative, technical and organisational safeguards to protect personal information.

Encryption

Sensitive payment information is transmitted through Secure Socket Layer technology and processed by trusted payment service providers.

Access Controls

Personal information is accessible only to authorised employees, contractors and service providers who require it for legitimate business purposes.

Payment Card Information

Slimprosystems® does not directly store complete credit or debit card details after a transaction is processed. Payment information is handled by authorised payment providers, including Shopify Payments and other available checkout providers.

Although we take reasonable measures to protect personal information, no online transmission or storage system can be guaranteed to be completely secure.

4. How We Share Information

Slimprosystems® does not sell personal information for independent commercial use.

We may share limited information with trusted service providers that help us operate our business, including:

  • Shopify and ecommerce platform providers

  • Payment processors

  • Shipping and fulfilment providers

  • Customer support services

  • Website hosting and security providers

  • Analytics and performance services

  • Advertising and marketing partners

  • Fraud prevention and compliance providers

These parties may only process information as necessary to provide their services or as permitted by applicable law.

5. Advertising and Marketing Partners

Slimprosystems® may use cookies, pixels and similar technologies to measure advertising performance and display relevant advertisements.

Our advertising and analytics partners may include:

  • Meta, including Facebook and Instagram

  • Google

  • AppLovin, including Axon

  • Shopify analytics and marketing services

These partners may collect information about browsing activity across websites and applications in accordance with their own privacy policies.

You may manage advertising preferences through your browser, device settings or the privacy tools provided by the relevant platform.

6. Cookies Policy

Slimprosystems® uses cookies and similar technologies to operate and improve the website.

Types of Cookies We Use

Strictly Necessary Cookies
Enable essential functions such as account access, shopping carts, checkout and security.

Analytics Cookies
Help us understand how visitors use the website and identify opportunities to improve performance.

Functional Cookies
Remember preferences and help personalise the shopping experience.

Marketing Cookies
Support advertising measurement and help display more relevant promotions.

You may disable or manage cookies through your browser settings. However, some website features may not operate correctly if certain cookies are disabled.

Information about Shopify cookies is available through Shopify’s legal and privacy resources.

7. Third-Party Links

Our website may contain links to third-party websites, applications or services.

Slimprosystems® does not control and is not responsible for the privacy practices, security or content of third-party services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Australian Privacy Rights

Slimprosystems® handles personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

Depending on applicable law, you may request to:

  • Access personal information held about you

  • Correct inaccurate or incomplete information

  • Withdraw consent to certain marketing communications

  • Request information about how your data is handled

  • Make a privacy-related complaint

We may need to verify your identity before completing a request.

Some information may need to be retained where required for legal, accounting, fraud prevention or contractual purposes.

9. International Data Transfers

Some service providers used by Slimprosystems®, including Shopify, payment processors, analytics providers and advertising partners, may process or store personal information outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with appropriate privacy and security standards.

10. Children’s Privacy

Slimprosystems® does not knowingly collect personal information directly from children under the age required to provide valid consent in their jurisdiction.

Our products and Services are intended for adults or for use under the supervision of a parent or legal guardian.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide customer support

  • Maintain business and transaction records

  • Comply with tax, accounting and legal obligations

  • Resolve disputes

  • Prevent fraud and misuse

  • Enforce our agreements and policies

When information is no longer required, we may securely delete, destroy or anonymise it.

12. Data Breach Response

Slimprosystems® maintains procedures for responding to suspected or confirmed data breaches.

Where a breach is likely to result in serious harm and notification is legally required, we will notify affected individuals and relevant authorities in accordance with applicable data breach laws, including Australia’s Notifiable Data Breaches scheme where applicable.

Notifications may be provided by email, website notice or another appropriate communication method.

13. Marketing Communications

Slimprosystems® may send promotional emails or messages where you have provided consent or where otherwise permitted by law.

Our marketing communications will:

  • Clearly identify Slimprosystems® as the sender

  • Avoid false or misleading information

  • Include an unsubscribe option

  • Process unsubscribe requests within a reasonable period

You may unsubscribe at any time by using the link in a marketing email or contacting customer support.

Transactional communications relating to orders, payments, delivery or account security may still be sent after you unsubscribe from marketing.

14. Do Not Track and Privacy Controls

Some browsers provide a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond consistently to all Do Not Track requests.

You may manage cookies, location permissions, advertising identifiers and similar privacy controls through your browser or device settings.

15. Changes to This Privacy Policy

Slimprosystems® may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or legal obligations.

The latest version will be posted on this page. Continued use of our website after an update indicates acknowledgement of the revised policy.

16. Contact Us

For questions, requests or complaints concerning this Privacy Policy or the handling of your personal information, please contact:

Email: service@slimprosystems.com

Thank you for choosing Slimprosystems®. We are committed to protecting your personal information while providing a safe and convenient body-care shopping experience.